Privacy Policy

At orabra.com, protecting your personal information is fundamental to how we do business. We understand that you care about how your data is collected, used, and shared, and we treat that responsibility seriously.

Please read this Privacy Policy carefully. By accessing or using our services, including this website, you acknowledge the practices described here and consent to our collection, use, and disclosure of your information as set out below.

This Data Protection Notice ("Notice") explains the basis on which we collect, use, disclose, and otherwise process the personal data of our customers, in accordance with the General Data Protection Regulation (GDPR).

It applies to personal data in our possession or under our control, including personal data held by organizations we have engaged to collect, use, disclose, or process it on our behalf.

When you make a purchase from our store, we collect the personal information you provide as part of the transaction, typically your name, shipping and billing address, email address, and phone number.

When you browse our store, we also automatically receive your device's Internet Protocol (IP) address, which gives us general information about your browser and operating system and helps us improve the site.

If you visit or purchase from orabra.com, we use the information you provide, such as your name, billing address, shipping address, email address, and phone number, to deliver our services to you. Specifically, we use it to:

Operate, provide, and improve the Service and our business;

Create and maintain your customer profile;

Communicate with you about the Service, including order confirmations, shipping updates, security alerts, and support or administrative messages;

Understand your needs and interests so we can personalize your experience and our communications;

Provide customer support and respond to your requests, questions, and feedback.

When you provide personal information to complete a transaction, verify your payment card, place an order, arrange a delivery, or return a purchase, we treat that as consent to collect and use the information for that specific purpose only.

If we ask for your personal information for a secondary purpose, such as marketing, we will either request your express consent directly or give you a clear opportunity to decline.

If you change your mind after opting in, you may withdraw your consent, to being contacted, or to the continued collection, use, or disclosure of your personal information, at any time.

You can exercise your opt-out choices for promotional material from us and from our merchant partners in the following way:

By sending an email request to support@orabra.com.

Each opt-out choice is subject to the exceptions described below.

Please note that an opt-out will not apply where (a) you have made, or later make, a specific request for information from us; (b) we use your personal information for operational or order-fulfillment purposes; or (c) we share it as described in this Policy with companies that facilitate communications and transactions with you, or where disclosure is required by law or needed to protect the security and safety of our sites and users.

Finally, if you do not exercise your opt-out choice at registration or first log-in, please allow up to thirty (30) days for it to take full effect. Because our systems need time to update, promotional mailings prepared before you opted out may already be in progress, and you may continue to receive them, and your information may continue to be shared for promotional purposes, for up to thirty (30) days.

We may disclose your personal information where the law requires us to do so, or where you violate our Terms of Service.

We make reasonable efforts to ensure that the personal data collected by us, or on our behalf, is accurate and complete.

Safeguarding your personal information is a top priority for us. Although no method of transmission over the Internet or electronic storage is entirely secure, we implement industry-leading, commercially available security measures. Payment processing on our store complies with the Payment Card Industry Data Security Standard (PCI DSS) Level 1, the highest level of certification available, and we are committed to meeting the requirements of the General Data Protection Regulation (GDPR) to ensure robust data-privacy protection for every customer.

We deliberately analyze what information we genuinely need to provide our services, and we limit collection to exactly that. Where possible, we delete or anonymize personal information once it is no longer needed. When we build or improve our products, our engineers work alongside our privacy and security teams to design with privacy in mind. Our guiding principle is simple: your information belongs to you, and we use it only for your benefit.

If a third party requests your personal information, we will refuse to share it unless you give us your permission or we are legally compelled to comply. When we are legally required to share your information, we will notify you in advance unless the law forbids us from doing so.

We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required or permitted by applicable law. Once retention no longer serves that purpose and is no longer necessary for legal or business reasons, we cease to retain the data or remove the means by which it can be associated with you.

Whenever personal data is transferred outside of the United States, we ensure the transfer complies with the General Data Protection Regulation (GDPR), so that your data enjoys a standard of protection comparable to that provided under the GDPR.

We may disclose personal data to our global offices where necessary (i) to fulfill the purpose for which you submitted the information, or (ii) to provide you, at a later date, with information likely to be of relevance and interest based on the nature of your voluntary requests. We may also transfer the data in our possession to a successor-in-interest to our business or assets.

We may update this Privacy Policy from time to time, so please review it periodically. Changes and clarifications take effect immediately upon posting to the website. If we make material changes, we will post a notice here so you know what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If our store is acquired by, or merged with, another company, your information may be transferred to the new owners so that we can continue serving you.

To access, correct, amend, or delete personal information we hold about you, to register a complaint, or simply to request more information, please reach our team through the Customer Support Center or by email at support@orabra.com.