Shipping Policy
HOW DO I FIND MY ORDER NUMBER?
Your order number appears in the subject line of your order confirmation email and looks similar to #5881-3783.
If you cannot see the email in your inbox, please check your spam or promotions folder, or search for the phrase "Order confirmation" sent from support@orabra.com. Once you locate our email, move it to your inbox or mark the sender as safe so future updates arrive where you expect them.
If the confirmation email cannot be found at all, open the Track My Order page and choose "How to find my order", then "Help, I cannot find my order number". Our support team will respond within 24 hours to locate the order in our system for you.
WHERE IS MY ORDER SHIPPED FROM?
The orabra.com team partners with leading manufacturers around the world to deliver the best possible value for your money. Depending on stock availability, orders may ship from fulfillment centers in the continental United States or from our international warehouses in Vietnam, India, China, and other regions. Deliveries are carried by trusted logistics partners including USPS, DHL, and Purolator.
HOW LONG DOES DELIVERY TAKE?
Orders shipped from the continental United States typically arrive within 7 business days; orders shipped from our international warehouses typically arrive within 15 business days. In practice, 92.5% of orders are delivered well ahead of the 15-business-day benchmark. Please allow for possible delays during peak periods such as Christmas and Black Friday, during local carrier disruptions, or if we need to reconfirm your address details.
We keep you informed at every stage, order confirmation, tracking-number assignment, transit updates, and final delivery. Please watch your inbox and mark messages from orabra.com as safe so they reach you reliably.
HOW CAN I TRACK MY ORDER?
On our website: visit the orabra.com Track My Order page and enter the email address used at checkout together with your order number. Note that a single order number may carry several tracking numbers when items ship separately.
From your email: we send each tracking number as soon as it is assigned to your package. Look for emails with the subject "Shipping Confirmation" or "Order is on the way" and follow the link inside to view the live shipping status.
If you first need to locate your order number, see "How do I find my order number" above.
WHAT DO THE TRACKING STATUSES MEAN?
Confirmed: your order has been placed successfully. During the first hour you may still cancel it or change colors or sizes.
Processing: we are preparing your order for dispatch. This takes 2-3 days, and changes are no longer possible at this stage.
Shipped: your order is on its way. You will receive an email with a tracking link so you can follow its journey to your door.
Delivered: your order has arrived at the shipping address provided at checkout.
Undeliverable: in rare cases a shipment needs your attention. Check the shipping log for one of the following:
Available for pickup: the package is waiting for you at the designated USPS facility or post office.
Return to sender, insufficient address, failed delivery attempts: couriers make two or three delivery attempts. Contact the courier as soon as possible; they will usually redeliver the next business day or hold the package for collection. If it is returned to us, contact us and we will arrange a reshipment.
WHICH PAYMENT METHODS DOES orabra.com ACCEPT?
We accept PayPal as well as credit and debit cards (Visa, Mastercard, Discover, and American Express). If you choose PayPal, you will be redirected to the secure PayPal payment page, where you sign in with your PayPal username and password to complete the purchase.
MY PAYMENT WON'T GO THROUGH. WHAT SHOULD I DO?
If a debit or credit card payment is declined, please work through the following checks:
Confirm every detail is correct, card number, expiration date, CVV code, and billing address.
Check that your account holds sufficient available funds.
Verify that your card is enabled for online purchases and that its default online transaction limit is not set too low.
Refresh the page, or sign out completely and sign back in.
Place a fresh order rather than retrying payment on the same order.
If the payment is still declined, contact your bank. As a security measure, most card issuers automatically block international transactions unless the cardholder has asked for them to be approved.
Pay with your credit or debit card through PayPal, no PayPal account is required; guest checkout is quick and secure.
Try an alternative card.
If a PayPal payment is declined:
Check with PayPal whether a transaction limit applies to your account.
Under PayPal's rules, the shipping address and billing address must be in the same country; otherwise the payment will be declined.
If PayPal still does not work, please pay directly with a debit or credit card (Visa, Mastercard, Discover, or American Express).
IS SALES TAX INCLUDED IN YOUR PRICES?
Yes, wherever it applies to you.
Based on the shipping ZIP code you provide, our system checks the sales-tax rules for your location. Where tax must be collected, the system calculates the correct amount, collects it with your payment, and remits it to your local tax authority.
Our tax engine is continuously updated with the latest regulations, including tax-free holidays, which it recognizes automatically. If you believe sales tax was collected in error, please contact us, we will investigate and refund the tax where applicable. orabra.com conducts retail sales only; if you operate a business and intend to resell our products, tax will still be calculated at checkout, and any exemption must be claimed through your own business filings.
