Refund Policy
By placing an order on orabra.com, you confirm that you have read, understood, and accepted the policies set out below.
ORDER CANCELLATION
Orders may be cancelled free of charge within 6 hours of purchase. After this window, the order is automatically released to our warehouse for packing and dispatch, and cancellation is no longer possible.
To cancel, please contact our customer care team as soon as possible via the Customer Support Center. We would also be grateful if you shared the reason for the cancellation, it genuinely helps us improve our products and service.
ORDER MODIFICATION
If you notice a mistake in your shipping details or in the order itself, email us at support@orabra.com within 24 hours of purchase. Please review the order confirmation email, sent immediately after checkout, to verify every detail.
RETURNS AND REPLACEMENT
We accept returns of items we shipped that arrive damaged, defective, or in the wrong specification, as well as orders with missing parts.
Return requests must be made within 15 days of the delivery date. Unfortunately, once 15 days have passed since you received the item, we are unable to offer a refund or exchange.
To start a return, contact our support team via the Customer Support Center or by email at support@orabra.com. Please include photos of the package you received, showing the shipping label alongside the incorrect, defective, or damaged item, so we can resolve the case quickly.
REFUNDS
Once your return arrives and has been inspected, we will email you to confirm receipt and to notify you whether the refund has been approved.
If approved, the refund is processed immediately and credited automatically to your original payment method, typically within 2-5 business days.
LATE OR MISSING REFUNDS
If your refund has not appeared, first re-check your bank account, then contact your card issuer, posted refunds can take additional time to display on your statement.
If you have completed these steps and the refund is still missing, contact us at support@orabra.com and we will trace it for you.
ORDER STATUS
You can review the current status of any order at any time on our Track My Order page, using your order number and the email address provided at checkout.
